EnRev Insights

– Understand Your Customers Like Never Before

  • Clarity from every comment
  • Direction in every data point.

Stop relying on assumptions. Discover what’s working, what’s broken, and how to keep improving — with clear insights drawn straight from your customers’ reviews.

Make Better Decisions, Backed by What Customers Actually Feel.

Get Started with EnRev Insights
Star ratings only tell part of the story

Guessing What Your Customers Really Think?

Do you know why customers are happy or unhappy? Without deep insights, you risk making decisions based on assumptions, not data.

Make confident business decisions

Improve experiences where it matters most

Spot issues before they become problems

What You Get

EnRev Insights goes beyond sentiment analysis. It transforms customer feedback into crystal-clear intelligence that guides your entire business — from marketing to operations. Whether you’re losing loyalty, missing opportunities, or trying to understand what keeps customers coming back, you’ll get the answers fast, without the guesswork.

  • Marketing Report
    Find out what messaging resonates most with your audience. Discover which aspects of your brand spark delight or disappointment — and why new customers convert.
  • Customer Service Report
    Measure satisfaction, tone, and recurring issues. Identify team wins and service gaps. Show your frontline team what makes customers feel heard, appreciated, or ignored.
  • Operations Report
    Pinpoint broken processes, delays, or bottlenecks harming customer experience. Uncover real-world impact of internal decisions before they become bigger problems.
  • HR & Training Report
    Spot where staff training is needed, recognize top performers, and track progress over time. Identify patterns in how employee behaviour affects customer satisfaction.
  • Sentiment Trends, and Actionable Recommendations
    Every report comes with plain-English summaries that help your team take action fast — no data scientist needed.
  • Plus, access other detailed reports to dive deeper. EnRev ensures the right data gets to the right people, driving focused action and improvement across your entire organisation.

Sentiment Analysis

Automatically analyse the emotion (positive, negative, neutral) within every review.

Quickly gauge overall customer feeling and track changes over time.

Topic & Keyword Tracking

Identify recurring themes, topics, and keywords mentioned in reviews (e.g., “customer service,” “price,” “cleanliness,” specific products).

Pinpoint exactly what drives satisfaction or dissatisfaction.

Competitor Benchmarking

Compare your review performance and key themes against competitors.

Understand your market position and identify competitive advantages or weaknesses.

Ready to Make Smart Data-Driven Decisions, Team by Team?
See EnRev Insights in Action

Book a Demo